Privacy Policy

Last updated: February 2025

AKORA Collective ("we," "us," or "our") is committed to protecting your privacy and handling your personal information respectfully and securely.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, programs, and communications.

1. Information We Collect

We may collect personal information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Date of birth (if relevant)
• Health, fitness, performance, or lifestyle information (where relevant to services provided)
• Booking and consultation details
• Payment and billing information
• Any other information you choose to provide through forms, enquiries, or consultations

We may also collect non-personal information automatically, such as:

• IP address
• Browser type and device information
• Pages visited and time spent on the website
• Referral sources

This helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

• Provide coaching, training, performance, mentorship, and related services
• Respond to enquiries and manage consultations or bookings
• Deliver programs through platforms (e.g., Trainerize, Zoom, booking systems)
• Process payments and manage subscriptions
• Send service-related communications, newsletters, or updates (where you opt in)
• Improve our website, services, and offerings
• Meet legal, regulatory, and compliance obligations

We only use your information for purposes aligned with your engagement with AKORA Collective.

3. Cookies & Tracking Technologies

AKORA Collective uses cookies and similar technologies to improve your browsing experience, personalise content, and understand how visitors use our website.

Cookies may be used to:

• Analyse website traffic and performance
• Support marketing and advertising (e.g., Meta/Facebook, Google)
• Remember user preferences

You can accept or decline non-essential cookies via browser settings. Disabling cookies may affect website functionality.

4. Third-Party Services

We may use trusted third-party providers to deliver services, including:

• Booking and scheduling tools
• Payment processors (e.g., Stripe)
• Coaching platforms (e.g., Trainerize)
• Email and communication platforms
• Analytics and marketing tools

These providers are required to handle data securely and in line with applicable laws.

We do not sell or rent your personal information.

5. Storage & Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.

While we use secure systems where possible, no online transmission or storage method is 100% secure. By engaging with our services, you acknowledge this risk.

6. Sensitive Information (Health / Wellbeing)

Where relevant health, fitness, or wellbeing information is collected, it is used only to provide safe and appropriate service delivery.

This information is treated confidentially and not shared without consent unless required by law.

7. Access & Correction

You may request to:

• Access your personal information
• Correct inaccurate or outdated information
• Withdraw consent for communications (where applicable)

To make a request, contact us using the details below.

8. Communications & Marketing

You may receive service-related updates and newsletters if you opt in. You can unsubscribe at any time via the link in our emails or by contacting us directly.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

10. Contact Us

AKORA Collective
Email: info@akfitness.com.au
Phone: 0488 119 531